Modern service tool for customer service
The meineVLV customer portal is a digitized service experience. A mix of functions and information that satisfies customer needs in the digital space. All insurance policies, news and claims are managed directly on the cell phone.
The customer portal makes the insurance offering more accessible to digitally savvy customers. It is geared to their wishes, reinforces self-services and thus relieves the workload of the office team.
Sections in the forms
To make changes as easy as possible, we have divided the forms into clear sections.
Targeted user guidance
After entering the data, users see all their policies in an overview and can select the one they want.
Check and release
Finally, myVLV summarizes all the changes so that the user can check and approve them.
Sustainable and inexpensive: no need for printouts
The customer portal supports flexible, mobile administration that does not require any paper at all. Policies, applications, insurance conditions and claims are stored online and can be viewed at any time.
meineVLV replaces the countless folders on customers' shelves and reduces the amount of printing required in the office. Communication is more efficient and supported by digital processes.
Self-services complement customer service
The customer portal shows how easy insurance can be. The overview of all details and services motivates customers to take care of many things themselves. Whether changing data, submitting a new application or reporting a claim - every step is possible via cell phone.
The design and functions intuitively guide users through the self-service processes and thus relieve the workload of the office team.
Login without remembering a password
Time and again, the phone rings in customer service because someone has forgotten their password. To counteract this from the outset, we have developed a secure, uncomplicated login that does not require a password.
With the passwordless login, authentication is quick and easy via the personal e-mail address.
Anti-corruption layer, passwordless login and hybrid UI - the customer portal evolves according to user needs.