Modern sales and design experience
Bathroom analysis, design and offer: with the new bathroom configurator, a laptop is enough to configure, offer and ideally sell a complete bathroom during the consultation.
Two things were central to the development: making the preparation and follow-up work easier for the own team. And to use the bathroom configurator as an efficient franchise tool.
Choose style, material and series
Customers can see all series at a glance and can delve deeper into the styles, materials and colours before making their decision. A document for general information can be stored for each series.
Browse the catalogue interactively
During the customer meeting, the advisors already present various models and designs in the interactive catalogue. When the decision is made in favour of a model, it is sufficient to mark the article number in the PDF and place the product in the shopping basket.
The whole series at a glance
In the product overview, all products of a series can be found with pictures and additional information. They are displayed either by marking them in the catalogue or by using the search term. The consultants can configure the products directly and place them in the shopping basket.
The modern bathroom configurator makes it easy to involve customers right from the initial planning stage. Instead of analogue catalogues, the customer advisors browse through the products in the app and configure the bathroom directly during the on-site consultation.
What looks clear and simple on the desktop for customers and employees is, behind the scenes, an interplay of complex processes. From calculation with different currencies to synchronisation with several devices. In order to understand and optimize these processes, calculations and procedures, Viterma was closely involved in the development.
Configure offline, synchronize automatically
The offline capability clearly sets the new bathroom configurator apart from others. Viterma does not have a classic, large showroom, but focuses on individual design and involves the customer thanks to the offline configurator. They don't even have to leave their homes to do this.
This is also an important argument for franchise partners. The consultants are on the road a lot, so everything that is recorded offline and automatically synchronised significantly improves the workflow.
Making complex things look simple
The challenge was to replace a master Excel file with an app. The appealing and simple interface puts the focus on the shopping experience, while the complex processes work in the background. Already during the development, we extended the app with some functions.
From complicated Excel functions, we developed a clear interface with comprehensible processes for the sales staff.
The design of the Viterma bathroom configuration puts the experience in the foreground, while the technology works in the background.