Liebherr × Processes & BI

The sales software allows you to configure and instantly price equipment for any location and purpose. Sales staff simply select the standard and special items from the master data - either as individual items or as a predefined, ready-made configuration. When saving, SAM3 calculates the quoted price.

Not only the bill of materials of the equipment is stored, but also all sales relevant data. When the quotation PDFS is created, the sales management software recognizes whether this data is available and valid. If it is not, the salesperson can add the information immediately for a legally compliant, accurate quote.

Multi-step wizards guide users step-by-step through the sales process. This makes the sales process faster and more efficient, as fewer errors occur and the necessary data is saved during the quoting process. 

The process is divided into several steps to make it easier for users. They focus on the relevant data, laying the foundation for a correct configuration.

To make renting equipment as easy as selling it, there is a dedicated module in the sales software. It is directly linked to the sales module and the CRM. Customer service representatives use the rental module to calculate rental rates and, if necessary, purchase options. If a sale is made, the process can be started directly in the rental module. This eliminates the need for the salesperson to reconfigure the equipment.

As with sales, the entire rental process is displayed in the sales software. The timeline feature keeps track of all rented equipment and allows you to manage it in the rental pool.

Anyone familiar with Liebherr knows that there is a whole sea of configuration options. The Camos product configurator guides employees through these options and supports them in putting them together. If one option is not compatible with another, the configurator will not even suggest it. A source of error is eliminated. 

Finally, the configuration is transferred directly to the SAM3 quote and the sales software automatically calculates the price. The configurator makes life easier for new team members. Thanks to it, they don't need to have all the specialized knowledge to configure a product.

The more complex the corporate structure, the more demanding the rights management. Who can change what and who has access to what? All this can be regulated directly in the sales management software. Liebherr assigns different roles to employees worldwide. In this way, confidential data remains protected and functions are enabled or blocked depending on the role.